Question 1

What does Refresh Group do?

Accepted Answer

Refresh Group is a nationwide multi-family renovation and CAPEX construction management firm. We handle large-scale interior turns, exterior and envelope work, amenity repositioning, and full capital improvement programs for garden-style, mid-rise, and high-rise communities.

Question 2

Where are you located and where do you work?

Accepted Answer

We are a nationwide firm with field teams delivering projects in 25+ states across the country. Reach out about any market — we likely already have crews and trade partners on the ground.

Question 3

What size projects do you take on?

Accepted Answer

Our sweet spot is large-scale multi-family renovation programs — from single communities of 150+ units up to multi-property portfolio rollouts. We're built for capital improvement work that needs to be executed at scale without disrupting resident experience.

Question 4

How do I request a proposal or walk?

Accepted Answer

The fastest path is our contact page. Send over the property, scope, and timing and our estimating team will schedule a walk and turn around a phased plan.

Question 5

Do you work with occupied communities?

Accepted Answer

Yes — most of our projects are executed in fully occupied communities. We phase work, coordinate resident notices, and maintain strict site standards so leasing velocity and resident experience stay strong throughout the renovation.

Question 6

Can you help with capital planning, not just execution?

Accepted Answer

Absolutely. We regularly walk assets with owners and asset managers to build phased capital plans that balance envelope, mechanical, interior, and amenity spend against NOI and hold-period goals.

Question 7

How do you price work?

Accepted Answer

For most engagements we provide a detailed line-item budget after a property walk. Depending on the program, we offer lump-sum, GMP, or cost-plus arrangements — we'll recommend the structure that best fits the scope and risk profile.

Question 8

How do you keep owners informed during a project?

Accepted Answer

Every engagement includes portal.refreshcm.com — our client portal with live schedules, budget health, photo documentation, daily reports, and open action items. You should always know exactly where a project stands without waiting on a weekly call.

Question 9

Who is on site day-to-day?

Accepted Answer

Each project is staffed with a dedicated project manager and superintendent, backed by our estimating, procurement, and executive team. For larger programs we add assistant PMs and additional supers to keep pace.

Question 10

How do you handle change orders?

Accepted Answer

Changes are documented and priced before work proceeds, then logged in the client portal alongside the original budget. Owners always see the running impact to schedule and cost in one place.

Question 11

How do I become a Refresh Group trade partner?

Accepted Answer

We're always looking for strong regional trades. Submit your company through our vendor application and our procurement team will reach out about active and upcoming work in your market.

Question 12

Are you hiring?

Accepted Answer

Yes — we're consistently adding project managers, superintendents, estimators, and support staff as our portfolio grows. See our careers page for open roles and to send us your resume.

Answers, up front.

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